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	<title>Neptune Moon</title>
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	<link>http://www.neptunemoon.net</link>
	<description>On The Web &#38; On My Mind</description>
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		<title>Emails that go nowhere&#8230;</title>
		<link>http://www.neptunemoon.net/2012/01/emails-that-go-nowhere/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=emails-that-go-nowhere</link>
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		<pubDate>Mon, 23 Jan 2012 21:55:01 +0000</pubDate>
		<dc:creator>Neptune Moon</dc:creator>
				<category><![CDATA[Business on the Web]]></category>
		<category><![CDATA[General Web]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[web forms]]></category>

		<guid isPermaLink="false">http://www.neptunemoon.net/?p=425</guid>
		<description><![CDATA[I&#8217;m annoyed this afternoon and I thought it was worth a blog post. WHY would you ever send an email that could not be replied to &#8211; especially if that email is in response to a customer support issue? This practice continually both amazes and infuriates me.
Case in point, web hosting companies that send you [...]]]></description>
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		<title>Marketing 101 &#8211; Know Your Audience!</title>
		<link>http://www.neptunemoon.net/2012/01/marketing-101-know-your-audience/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=marketing-101-know-your-audience</link>
		<comments>http://www.neptunemoon.net/2012/01/marketing-101-know-your-audience/#comments</comments>
		<pubDate>Wed, 11 Jan 2012 16:00:26 +0000</pubDate>
		<dc:creator>Neptune Moon</dc:creator>
				<category><![CDATA[Business on the Web]]></category>

		<guid isPermaLink="false">http://www.neptunemoon.net/?p=495</guid>
		<description><![CDATA[Have you seen the ad campaign the NFL is running these days for its  women’s apparel? If you watch any football at all, they would be  impossible to miss, even if you DVR the games! As a lifelong football  fan, who happens to be a woman, these spots drive me nuts.
If you [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Fake BBB Complaint Emails</title>
		<link>http://www.neptunemoon.net/2011/12/fake-bbb-complaint-emails/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=fake-bbb-complaint-emails</link>
		<comments>http://www.neptunemoon.net/2011/12/fake-bbb-complaint-emails/#comments</comments>
		<pubDate>Wed, 07 Dec 2011 14:14:09 +0000</pubDate>
		<dc:creator>Neptune Moon</dc:creator>
				<category><![CDATA[Reputation Mangement]]></category>

		<guid isPermaLink="false">http://www.neptunemoon.net/?p=470</guid>
		<description><![CDATA[Managing your online reputation can be challenging enough, but in the past week or so, emails alerting you to fake Better Business Bureau (BBB) complaints have begun circulating. If you receive one of these emails do not open it or respond to it. It is not the BBB&#8217;s practice to send complaint notices via email:
Better [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Stop Trying To Turn Your Web Site Into Twitter</title>
		<link>http://www.neptunemoon.net/2011/09/stop-trying-to-turn-your-web-site-into-twitter/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=stop-trying-to-turn-your-web-site-into-twitter</link>
		<comments>http://www.neptunemoon.net/2011/09/stop-trying-to-turn-your-web-site-into-twitter/#comments</comments>
		<pubDate>Thu, 29 Sep 2011 17:14:28 +0000</pubDate>
		<dc:creator>Neptune Moon</dc:creator>
				<category><![CDATA[Business on the Web]]></category>
		<category><![CDATA[General Web]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[Web Site Redesign]]></category>

		<guid isPermaLink="false">http://www.neptunemoon.net/?p=448</guid>
		<description><![CDATA[The web does not need to be homogeneous. Usability is important and making sure your site is meeting visitor expectations is critical, but I think we are losing our ability to create sites that are appropriate for OUR audiences. Case in point - the redesign of the Slate web site. Haven't seen it yet? Here's a look at the new home page layout...]]></description>
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		<title>My Review Was TOO Positive?!?</title>
		<link>http://www.neptunemoon.net/2011/09/my-review-was-too-positive/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=my-review-was-too-positive</link>
		<comments>http://www.neptunemoon.net/2011/09/my-review-was-too-positive/#comments</comments>
		<pubDate>Tue, 20 Sep 2011 13:46:02 +0000</pubDate>
		<dc:creator>Neptune Moon</dc:creator>
				<category><![CDATA[Business on the Web]]></category>
		<category><![CDATA[Local Search]]></category>
		<category><![CDATA[Reputation Mangement]]></category>

		<guid isPermaLink="false">http://www.neptunemoon.net/?p=438</guid>
		<description><![CDATA[So, obviously I know the importance of positive reviews on the web - especially for businesses that are consumer driven. I work with a number of clients to help them manage their online reputation, create positive buzz and address the inevitable negative rant that will appear online about them or their business. So, imagine my surprise when I recently wrote two stellar reviews for places I love on Yelp only to find that my reviews had been filtered and were not displaying in either business' listing? What gives?]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Web Site Hostage Situations</title>
		<link>http://www.neptunemoon.net/2011/09/web-site-hostage-situations/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=web-site-hostage-situations</link>
		<comments>http://www.neptunemoon.net/2011/09/web-site-hostage-situations/#comments</comments>
		<pubDate>Thu, 01 Sep 2011 14:58:01 +0000</pubDate>
		<dc:creator>Neptune Moon</dc:creator>
				<category><![CDATA[Business on the Web]]></category>
		<category><![CDATA[General Web]]></category>
		<category><![CDATA[Smart Web Design]]></category>
		<category><![CDATA[web site management]]></category>
		<category><![CDATA[web sites]]></category>

		<guid isPermaLink="false">http://www.neptunemoon.net/?p=428</guid>
		<description><![CDATA[I haven&#8217;t addressed this topic in a while, but it is critically important. Who controls your web site &#8211; you or someone else? Are you even sure? I&#8217;m reminded now, as I am working with several clients to reclaim control of their domains and web sites, just how important this issue is&#8230; You must be [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>LinkedIn &amp; Your Privacy  &#8211; Seriously?!?</title>
		<link>http://www.neptunemoon.net/2011/08/linkedin-your-privacy-seriously/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=linkedin-your-privacy-seriously</link>
		<comments>http://www.neptunemoon.net/2011/08/linkedin-your-privacy-seriously/#comments</comments>
		<pubDate>Fri, 12 Aug 2011 21:36:25 +0000</pubDate>
		<dc:creator>Neptune Moon</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Technology & Privacy]]></category>
		<category><![CDATA[linkedin]]></category>
		<category><![CDATA[Privacy]]></category>

		<guid isPermaLink="false">http://www.neptunemoon.net/?p=410</guid>
		<description><![CDATA[So I just saw a tweet from Avinash Kaushik about three settings you will want to change in LinkedIn to keep your profile information from being shared with third party sites. I am pretty big on privacy and controlling access to my various online profiles, so I was surprised to read about this and took [...]]]></description>
		<wfw:commentRss>http://www.neptunemoon.net/2011/08/linkedin-your-privacy-seriously/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Getting Seen by Your Fans on Facebook is Tough!</title>
		<link>http://www.neptunemoon.net/2011/07/getting-seen-by-your-fans-on-facebook-is-tough/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=getting-seen-by-your-fans-on-facebook-is-tough</link>
		<comments>http://www.neptunemoon.net/2011/07/getting-seen-by-your-fans-on-facebook-is-tough/#comments</comments>
		<pubDate>Wed, 27 Jul 2011 19:31:06 +0000</pubDate>
		<dc:creator>Neptune Moon</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[facebook]]></category>

		<guid isPermaLink="false">http://www.neptunemoon.net/?p=405</guid>
		<description><![CDATA[What does it take to really engage with &#8220;fans&#8221; on Facebook? This has been an open question since Facebook became a part of many of our daily lives. Just how much time do you need to spend in it? How often do you need to post updates? What should be in those updates? What do [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Role of Facebook in Our Lives &#8211; Are You Ready to Buy?</title>
		<link>http://www.neptunemoon.net/2011/07/the-role-of-facebook-in-our-lives-are-you-ready-to-buy/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=the-role-of-facebook-in-our-lives-are-you-ready-to-buy</link>
		<comments>http://www.neptunemoon.net/2011/07/the-role-of-facebook-in-our-lives-are-you-ready-to-buy/#comments</comments>
		<pubDate>Fri, 08 Jul 2011 14:46:51 +0000</pubDate>
		<dc:creator>Neptune Moon</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Technology & Privacy]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[Privacy]]></category>

		<guid isPermaLink="false">http://www.neptunemoon.net/?p=386</guid>
		<description><![CDATA[How do you feel about making purchases directly through Facebook? Are you concerned about the privacy and security of these transactions? If you are, you&#8217;re not alone.
According to a survey conducted from May 20 &#8211; June 1 of this year by NY advertising agency JWT, people of all generations are concerned about the safety and [...]]]></description>
		<wfw:commentRss>http://www.neptunemoon.net/2011/07/the-role-of-facebook-in-our-lives-are-you-ready-to-buy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are you annoying your customers?</title>
		<link>http://www.neptunemoon.net/2011/06/are-you-annoying-your-customers/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=are-you-annoying-your-customers</link>
		<comments>http://www.neptunemoon.net/2011/06/are-you-annoying-your-customers/#comments</comments>
		<pubDate>Tue, 28 Jun 2011 18:19:01 +0000</pubDate>
		<dc:creator>Neptune Moon</dc:creator>
				<category><![CDATA[Client Relations]]></category>
		<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Technology & Privacy]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[linkedin]]></category>
		<category><![CDATA[Privacy]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.neptunemoon.net/?p=373</guid>
		<description><![CDATA[With technology advancing at what often feels like warp speed, it is easy to forget that on the other side of any type of communication is still a human being. We have so many opportunities to instantly express our thoughts and opinions and so many outlets to post to, I think we may have lost [...]]]></description>
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		<slash:comments>0</slash:comments>
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